Frequently Asked Questions

We have answered some of the most frequently asked questions below. If you have questions or concerns that are not addressed, please feel free to contact us - we would love to help!

You may call our customer service team at 1-877-633-2401, leverage the live chat feature, or email us at


How does your 'money-back guarantee' work?
How are your supplements administered?
What are the dark bits inside the dropper of my liquid product? Is it still safe to use?
Help! I have given too much to my pet!
My product seems different this time around. Why?
With regard to your ingredients, what does "wild harvested" mean?"
What is the "natural bacon flavor?"
Where do you ship from?
What shipping options do you offer?
Can I cancel or change my order after I place it?
I just received my order, but something is wrong!
Where are your ingredients sourced from?
What is your vegetable glycerin sourced from?
Where are your products manufactured?
Is this FDA approved?
Why do you charge in USD?
Do you offer wholesale opportunities?
Are your reviews real?
How do I change my Subscription information?
Why am I getting another package? I did not place a new order!
Can your products be used with medications?
How should I store my product/s?
Why does my 4 oz bottle say "Large Canine"? I have a small dog and/or a cat!
If most of your products are the same for cats and dogs, why do you have separate product listings ('for cat', 'for dog')?
When I ordered previously, I received a glass bottle, but this time it's plastic. Why?