How It Works
 

Our 5-Star Furry Friends

Meet some of the pack who've benefited from our products

 
 

Frequently Asked Questions

Can I use my PAWsome Points in combination with a discount code?

PAWsome Points can’t be combined with additional discount codes.

How do I redeem my points?

  • 1. Click on the Account Profile icon on the homepage.
  • 2. Select the ‘PAWsome Points’ tab
  • 3. Scroll down to the ‘Redeem’ section, and select the offer you would like to redeem

Please note that if your PAWsome Points balance is not enough to redeem a particular offer, you will not be able to select it.

How can I apply my PAWsome Points to my subscription order?

To apply your PAWsome Points to your subscription order, please contact our customer service team. They will be more than happy to assist you in redeeming your points and applying them towards your subscription.

Why are my points pending after my purchase? How long does it take for them to settle?

It may take up to 24 hours for your points to reflect on your account.

Can I get points when ordering by phone as well?

Yes! You will be able to accumulate points when ordering by phone as well.

Do I get PAWsome Points when purchasing through a 3rd party vendor (Amazon, PetSmart, Chewy etc.)

PAWsome Points are only available for purchases made through Pet Wellbeing's website.