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Refund policy
Our goal? To ensure that you are completely satisfied by your experience with us.
The health and well-being of your pet is what drives us; we are constantly seeking ways to improve the products we offer, the service you receive from our team, the fulfillment of your order, and your overall shopping experience with us. Hearing about how our supplements have helped improve the quality of your pet's life, and yours as a result, is our ultimate goal and makes our day!
If your expectations are not met, we want to hear about it.
Please do not hesitate to reach out to us in order to make us aware of how we may best serve you. To show our appreciation to you for sharing your feedback and helping us to improve, we will refund your order in full. This offer extends to all orders placed on PetWellbeing.com, and is not subject to any difficult processes or hidden clauses. Simply let our team know, and we will be happy to assist you with this.
If you have a concern related to not receiving your order, we kindly request that you contact us right away; we want to ensure that you receive what you need, as quickly as possible.
Should you already feel that we are doing an excellent job of supporting you and your pet on their wellness journey, we would appreciate you leaving us a review here.
We are passionate about what we do, and hope that our love of animal health is abundantly clear to you and your loved ones. Thank you for shopping with us, we look forward to hearing your thoughts!
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"Pet Wellbeing is truly amazing. I recently lost my beloved dog Timber of 16yrs. I had a product which was unopened which I did not get to use. I was not sure if this could be returned as I did have it for awhile. After sending my inquiry I received nothing but compassion and the return was taken care of without issue. I have used other products and was completely satisfied and would definitely use again. I definitely recommend this company and their products."
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"My little dog has had a bad cough for a couple of years. My vet said it was due to a collapsed trachea. I purchased Respir-Gold from Pet Well-being which I thought maybe would give her some relief. I had not given any of the drops to her when she had an episode when resulted into going to the emergency hospital. I had opened the bottle but not given her any of the medicine when this happened. I was advised not to give it to her as she was given prescribed meds. When I received an email from Pet Well-being I let them know what happened, they fully refunded my money even though I had unsealed the bottle. That is a great company to do business with. I truly appreciate it."
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"This company has been absolutely wonderful throughout my interactions with them. I ordered a product for my cat, but then asked to return it due to my cat passing away. Not only was the customer service extremely helpful, but they sent me a really sweet and thoughtful card expressing their condolences. I truly appreciate the way this company handled everything, and would absolutely recommend them to anyone I know who is interested in their products. Thanks so much!"
